SalesForce

At its Dreamforce keynote, Salesforce introduced AIforce, an interface layer that exposes its data, workflows and permissions to outside AI tools. It includes Claudeforce, built with Anthropic and now in open beta, Slackforce and Agentforce Coworker. The company also previewed Koa, a CRM reasoning model post-trained on NVIDIA Nemotron, with general availability expected in winter 2026.

Buyer takeawaySalesforce customers can increasingly reach CRM data and agents from Claude and Slack, so buyers should review governance, licensing and permission models before opening these channels.

The Adecco Group announced a global rollout of Salesforce Agentforce Coworker across more than 40 countries, covering about 27,000 employees after pilots in the UK and France. Sales staff and recruiters will use the assistant to prioritize prospects, prepare briefs, track leads and launch screening and onboarding agents. The deployment builds on an unlimited Agentforce enterprise agreement signed earlier in 2026.

Buyer takeawayA staffing firm at this scale moving from pilot to global use gives buyers a reference case for assistant adoption in sales and recruitment workflows.