Vendor passport · Updated Oct 2026
Aisera
Placed in 1 PeMa market and a Leader in 1 of them, with its strongest showing in Agentic AI Platform Providers.
1
PeMa market
1
Leader placements
1
AIM reports
2017
Founded
Santa Clara, United States
Headquarters
Where it sits, market by market
Each card shows its position against everyone else in that market's latest study.
Profile
About Aisera
Aisera is a Santa Clara-based company, founded in 2017, that builds conversational and agentic AI for IT service management, HR and customer service.
Its platform provides self-service agents that resolve tickets, answer employee questions and automate routine service desk work, and it has drawn analyst recognition in the ITSM category. Automation Anywhere acquired Aisera in November 2025 and now sells its products as Aisera for ITSM, IT operations and the service desk alongside its agentic process automation platform. Enterprise buyers therefore evaluate Aisera today as part of the Automation Anywhere portfolio, with its roadmap tied to the parent company. AIM Research places Aisera as a Leader in Agentic AI Platform Providers, reflecting the depth of its agent capabilities for employee and customer service. Aisera issued no standalone announcements of its own in September 2026.
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1 AIM Research report
Analyst scorecard
Scores, strengths and buyer signals
Market names and placements are public. Scores and buyer signals are for signed-in buyers.
| Market | Placement | Penetration | Maturity | Buyer signal |
|---|---|---|---|---|
| Agentic AI Platform Providers | Leaders |
Frequently asked
Questions about Aisera
Aisera is a Santa Clara-based company, founded in 2017, that builds conversational and agentic AI for IT service management, HR and customer service. Its platform provides self-service agents that resolve tickets, answer employee questions and automate routine service desk work, and it has drawn analyst recognition in the ITSM category.