Freshworks adds natural-language workflows and email agent to Freddy AI
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Freshworks published its September innovation update, which lets admins describe a process in plain language and have Freddy AI Agent Studio turn it into executable workflow logic. The release also brings a Freddy AI Agent for email, better handling of attachments and screenshots, filtered knowledge sources for agents, a more proactive Copilot and an MCP Gateway for Freshservice. Some features are limited to early access customers.
Buyer takeawayService teams on Freshdesk or Freshservice can build and govern agent workflows with less configuration effort, though they should confirm which features are generally available before planning rollouts.
