AIM Research · specialised in data and AIIndependent · Analyst-led · Vendor-neutral

    Vendor passport · Updated Nov 2026

    Kore AI

    Agentic AI Platform ProvidersTop Gen AI Application Development Platform Providers

    Placed in 2 PeMa markets and a Leader in 2 of them, with its strongest showing in Agentic AI Platform Providers and Top Gen AI Application Development Platform Providers.

    2

    PeMa markets

    2

    Leader placements

    1

    AIM reports

    2013

    Founded

    Orlando, United States

    Headquarters

    Profile

    About Kore AI

    Kore.ai is an Orlando-based enterprise AI company, founded in 2013, that offers an agent platform for customer service, employee service and process automation.

    Its Artemis edition, launched in May 2026, supports building, governing and optimising multi-agent systems, and its Agent Management Platform monitors agents built on other frameworks and clouds. Kore.ai partners with Microsoft, AWS and Atos, the latter for sovereign agentic AI in the UK. In 2026 it received a growth investment led by AllianceBernstein, opened a Bay Area strategic headquarters and named Uma Sandilya chief commercial officer. Gartner, Forrester and Everest Group named it a Leader across five evaluations in August. It serves large enterprises in banking, healthcare, retail and telecom across North America, Europe, the Middle East and Asia. AIM Research places Kore.ai as a Leader in Agentic AI Platform Providers.

    Steady

    Website kore.ai

    Deployments

    2 deployment briefs

    Anonymised client work, as told to our analysts.

    Gen AI & Agentic AI
    Financial Services

    Enterprise-Scale Agentic AI Adoption for Wealth Management Operations at a Global Financial Services Firm

    Client: Global Wealth Management Company

    Problem

    Advisors and employees spent substantial time preparing for client meetings, reviewing research, analyzing documents and completing compliance-related tasks.

    Solution

    Implemented Kore.ai’s AI for Work as a custom-branded internal AI application, with specialized agents for meeting preparation, document analysis, communications, compliance reviews and investment research.

    Business Impact
    $5 Million
    Cost Savings
    Reported 90,000+ hours in efficiency savings, over $5 million in annual efficiency savings, and 2,600+ agents built by employees. Meeting preparation time fell from 2–3 hours to 15 minutes.
    Gen AI & Agentic AI
    Healthcare & Life Sciences

    Employee IT Support Transformation for a US Pharmaceutical Enterprise

    Client: US Pharmaceutical Company

    Problem

    High IT support demand, fragmented knowledge resources and lengthy resolution processes limited the efficiency of employee IT support and increased reliance on service-desk agents.

    Solution

    Implemented an AI-powered IT support assistant to streamline employee self-service, provide faster access to relevant support information and reduce the need for phone-based assistance.

    Business Impact
    20%
    Productivity%
    Processed 4.6 million minutes of AI-powered support interactions, reduced IT support call volume by 10%, and improved employee productivity by 20%.

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    Reports featuring Kore AI

    1 AIM Research report

    All reports →

    Analyst scorecard

    Scores, strengths and buyer signals

    Market names and placements are public. Scores and buyer signals are for signed-in buyers.

    MarketPlacementPenetrationMaturityBuyer signal
    Agentic AI Platform ProvidersLeaders
    Top Gen AI Application Development Platform ProvidersLeaders

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    Frequently asked

    Questions about Kore AI

    Kore. ai is an Orlando-based enterprise AI company, founded in 2013, that offers an agent platform for customer service, employee service and process automation.