AIM Research · specialised in data and AIIndependent · Analyst-led · Vendor-neutral

    Vendor passport · Updated Oct 2026

    Moveworks

    Agentic AI Platform Providers

    Placed in 1 PeMa market and a Leader in 1 of them, with its strongest showing in Agentic AI Platform Providers.

    1

    PeMa market

    1

    Leader placements

    1

    AIM reports

    2016

    Founded

    Mountain View, United States

    Headquarters

    Where it sits, market by market

    Each card shows its position against everyone else in that market's latest study.

    1Leader
    0Seasoned
    0Challenger
    0Growth

    Profile

    About Moveworks

    Moveworks, founded in 2016 and based in Mountain View, California, builds an AI assistant platform that lets employees find information and complete tasks across enterprise applications such as IT, HR and finance systems.

    Its reasoning engine connects large language models to hundreds of business systems so that agents can answer questions, file requests and automate routine workflows. ServiceNow completed its acquisition of Moveworks in December 2025, and the technology now underpins EmployeeWorks and the Otto AI experience, while Moveworks remains available as a standalone product. Support and licensing have moved onto ServiceNow channels and bundled tiers. Moveworks serves several hundred large organizations, many of them existing ServiceNow customers. AIM Research places Moveworks as a Leader in Agentic AI Platform Providers, reflecting its mature employee assistant capabilities and broad integration coverage. Buyers should evaluate it within the ServiceNow platform roadmap.

    Steady

    Website moveworks.com

    Buyer signals

    What changed lately

    ServiceNow ships September EmployeeWorks release built on Moveworks AI

    ServiceNow published its September 2026 release of the EmployeeWorks web app, the employee experience product that combines Moveworks conversational AI and search with ServiceNow workflows. The update adds configurable home pages, topic directory templates, multilingual announcements and time-bound task delegation, renames legacy plugins under the EmployeeWorks brand and places a native mobile experience in controlled availability.

    Buyer takeawayBuyers evaluating Moveworks should now assess it as part of the ServiceNow EmployeeWorks roadmap and licensing rather than as a standalone vendor.

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    Reports featuring Moveworks

    1 AIM Research report

    All reports →

    Analyst scorecard

    Scores, strengths and buyer signals

    Market names and placements are public. Scores and buyer signals are for signed-in buyers.

    MarketPlacementPenetrationMaturityBuyer signal
    Agentic AI Platform ProvidersLeaders

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    Frequently asked

    Questions about Moveworks

    Moveworks, founded in 2016 and based in Mountain View, California, builds an AI assistant platform that lets employees find information and complete tasks across enterprise applications such as IT, HR and finance systems. Its reasoning engine connects large language models to hundreds of business systems so that agents can answer questions, file requests and automate routine workflows.