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    Vendor passport · Updated Oct 2026

    NiCE Cognigy

    Agentic AI Platform Providers

    Placed in 1 PeMa market most often placed as a Growth vendor, with its strongest showing in Agentic AI Platform Providers.

    1

    PeMa market

    0

    Leader placements

    1

    AIM reports

    2016

    Founded

    Düsseldorf, Germany

    Headquarters

    Where it sits, market by market

    Each card shows its position against everyone else in that market's latest study.

    0Leader
    0Seasoned
    0Challenger
    1Growth
    Agentic AI Platform ProvidersSeasonedLeadersGrowth2026 · Quadrant →Download with NiCE Cognigy highlighted ↓

    Profile

    About NiCE Cognigy

    NiCE Cognigy is the conversational and agentic AI business of NiCE, formed after NiCE closed its acquisition of the Düsseldorf company Cognigy, founded in 2016.

    The platform lets enterprises build and run AI agents for customer service across voice, chat, messaging and more than 30 channels, with an AI Agent Studio, prebuilt integrations and testing and analytics tools. It can run on NiCE CXone or as a standalone product and integrates with contact center platforms from other vendors. Customers span financial services, healthcare, retail and travel. In 2026 Forrester named it a Leader for conversational AI platforms in customer service, and in September NiCE launched Cognigy in India with local language support and in-country hosting. AIM Research places NiCE Cognigy in the Growth category in Agentic AI Platform Providers, reflecting expanding reach backed by the scale of its parent.

    Rising

    Website cognigy.com

    Buyer signals

    What changed lately

    NiCE Cognigy
    NiCE Cognigy▲

    NiCE Cognigy becomes generally available in India with multilingual AI agents

    NiCE made Cognigy generally available in India, offering AI agents across voice, text, image and WhatsApp with local speech support for Hindi, Tamil, Bengali and code-mixed Hinglish. The service runs from a Mumbai environment with Hyderabad as the disaster recovery site, supports more than 30 channels and can be deployed on NiCE CXone or as a standalone product.

    Buyer takeawayIndian enterprises can now deploy Cognigy agents with in-country hosting and native language support, which eases data residency and adoption concerns for local customer service.

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    Reports featuring NiCE Cognigy

    1 AIM Research report

    All reports →
    Top Agentic AI Platform Providers 2026 report coverTop Agentic AI Platform Providers 2026PeMa · 2026

    Analyst scorecard

    Scores, strengths and buyer signals

    Market names and placements are public. Scores and buyer signals are for signed-in buyers.

    MarketPlacementPenetrationMaturityBuyer signal
    Agentic AI Platform ProvidersGrowth

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    Frequently asked

    Questions about NiCE Cognigy

    NiCE Cognigy is the conversational and agentic AI business of NiCE, formed after NiCE closed its acquisition of the Düsseldorf company Cognigy, founded in 2016. The platform lets enterprises build and run AI agents for customer service across voice, chat, messaging and more than 30 channels, with an AI Agent Studio, prebuilt integrations and testing and analytics tools.

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