AIM Research · specialised in data and AIIndependent · Analyst-led · Vendor-neutral

    Vendor passport · Updated Nov 2026

    Kasisto

    Agentic AI Platform Providers

    Placed in 1 PeMa market most often placed as a Challenger vendor, with its strongest showing in Agentic AI Platform Providers.

    1

    PeMa market

    0

    Leader placements

    1

    AIM reports

    2013

    Founded

    New York City, United States

    Headquarters

    Where it sits, market by market

    Each card shows its position against everyone else in that market's latest study.

    0Leader
    0Seasoned
    1Challenger
    0Growth

    Profile

    About Kasisto

    Kasisto is a conversational and agentic AI company focused on banking and financial services.

    Its KAI platform powers digital assistants and agents that help bank customers and employees with account servicing, payments, financial guidance and internal knowledge tasks, using models and data tuned for the financial domain. In June 2026 Kasisto was acquired by Backbase, the Amsterdam-based banking platform provider, which is folding its technology into its AI-native Banking OS and agentic banking product line. In September 2026 Backbase appointed Roland Booijen as Chief Product Officer, Agentic Banking, to lead conversational banking, relationship intelligence and customer operations, the areas where Kasisto's capabilities now reside. Kasisto customers should therefore expect future product direction, packaging and support to follow Backbase's roadmap. AIM Research places Kasisto as a Challenger in Agentic AI Platform Providers.

    Steady

    Website kasisto.com

    Buyer signals

    What changed lately

    Backbase names Roland Booijen Chief Product Officer for Agentic Banking after Kasisto deal

    Backbase, which acquired Kasisto in June 2026, appointed Roland Booijen as Chief Product Officer, Agentic Banking, reporting to CEO Jouk Pleiter. He will lead product strategy for conversational banking, relationship intelligence and customer operations, the areas where Kasisto's conversational and agentic AI now sits. Booijen founded the Dutch payment app Tikkie and previously ran Backbase's ecosystems and marketplace products.

    Buyer takeawayBanks using Kasisto KAI should expect its roadmap to be set within Backbase's agentic banking product line and should confirm support and integration plans with Backbase.

    Shortlisting an agentic ai platform partner? Get an analyst-reviewed shortlist built from PeMa evidence.

    Build my shortlist →

    Reports featuring Kasisto

    1 AIM Research report

    All reports →

    Analyst scorecard

    Scores, strengths and buyer signals

    Market names and placements are public. Scores and buyer signals are for signed-in buyers.

    MarketPlacementPenetrationMaturityBuyer signal
    Agentic AI Platform ProvidersChallengers

    Buyers only

    Sign in to see the full scorecard

    Free for enterprise buyers with a work email.

    Sign in →

    Frequently asked

    Questions about Kasisto

    Kasisto is a conversational and agentic AI company focused on banking and financial services. Its KAI platform powers digital assistants and agents that help bank customers and employees with account servicing, payments, financial guidance and internal knowledge tasks, using models and data tuned for the financial domain.