Vendor passport · Updated Oct 2026
Exotel
Placed in 1 PeMa market most often placed as a Growth vendor, with its strongest showing in Agentic AI Platform Providers.
1
PeMa market
0
Leader placements
1
AIM reports
2011
Founded
Bengaluru, India
Headquarters
Where it sits, market by market
Each card shows its position against everyone else in that market's latest study.
Profile
About Exotel
Exotel is a Bengaluru-based customer engagement company, founded in 2011, that provides cloud telephony, contact centre software and conversational AI.
Its platform covers voice, SMS and messaging channels, along with voicebots, chatbots, SIP trunking and IVR, and serves banks, retailers, logistics firms and technology companies. Exotel reports handling more than 25 billion conversations a year for over 7,000 brands. During 2026 it moved further into voice AI agents, acqui-hiring the Dubverse team, launching an agent streaming platform for voice AI in August and adding senior leaders including a new COO, CPO and CFO in May. The company is strongest in India and Southeast Asia, where regulated sectors use it for compliant customer communications. AIM Research places Exotel in the Growth category of Agentic AI Platform Providers.
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1 AIM Research report
Analyst scorecard
Scores, strengths and buyer signals
Market names and placements are public. Scores and buyer signals are for signed-in buyers.
| Market | Placement | Penetration | Maturity | Buyer signal |
|---|---|---|---|---|
| Agentic AI Platform Providers | Growth |
Frequently asked
Questions about Exotel
Exotel is a Bengaluru-based customer engagement company, founded in 2011, that provides cloud telephony, contact centre software and conversational AI. Its platform covers voice, SMS and messaging channels, along with voicebots, chatbots, SIP trunking and IVR, and serves banks, retailers, logistics firms and technology companies.