Top Generative AI Service Providers 2024

In 2023, GenAI service providers primarily focused on demonstrating the proof value for technology, but now the emphasis is on delivering business value and building scalable solutions.

As businesses strive to stay competitive and adapt to the digital age, the need for reliable and innovative Generative AI service providers becomes increasingly evident. A significant shift observed between 2023 and 2024 is the transition of service providers from being mere vendors to becoming true partners to their clients. This transformation reflects a growing emphasis on making consulting a core part of the business, with a focus on developing reliable approaches and frameworks to simplify the complexities of assessing the need for Generative AI applications. As we move into 2025, the market is set to become increasingly competitive and dynamic. To assess and identify leading service providers in this industry , AIM Research conducts an annual survey in which Vendors participate voluntarily to benchmark their capabilities against their peers.

Key Findings

Demand Generation & Client Engagement: Service providers have shifted from offering exploratory PoCs to delivering full-scale enterprise solutions with measurable, long-term value, resulting in higher conversion rates and more strategic engagements.

Market Reach & Partnerships: The focus on partnerships has expanded from small AI startups to hyperscalers and industry-focused platforms, significantly improving market access and expanding reach to new verticals.

Market Differentiation: Providers differentiate themselves by offering industry- or application-specific solutions, accelerators, customized services, and a range of offerings such as consulting, development, implementation, operational support, and AI governance, appealing to clients with specialized needs.

Frameworks & Approaches: Vendors that developed frameworks and tools to simplify GenAI adoption through experimentation, demonstrated clear ROI, and engaged in co-creation activities have had better conversion rates this year.

Adoption Barriers: Providers have developed compliance-ready and explainable GenAI models, overcoming previous adoption barriers related to data privacy, security, and model trustworthiness.

PeMa Quadrant

A total of thirty-five service providers participated in this year’s assessment. All the vendors featured in this report are analyzed through a survey, which gathered quantitative and qualitative data on various aspects of their operations, such as projects & client engagements, market reach strategy and partnerships, revenue and growth, technology advancements, risk management, and team development and support infrastructure.

Featured Vendors (in alphabetical order):

Aays, Agilisium, Akaike, Artivatic, Blend360, C5i, Centific, Chetu, Cognida.ai, Decimal Point, Devfi, Diggibyte, Evalueserve, eClerx, Exponentia, Fractal, Ganit, Genpact, Hansa Cequity, Indium, Indus Net, JK Tech, Konverge AI, MathCo, Polestar, Rackspace Technologies, SG Analytics, StratLytics, Tech Mahindra, Techweirdo, Think Analytics (Think360.ai), Tiger Analytics, USEReady, Valiance, and WNS.

Table of Contents:

Top Generative AI Service Providers 2024

Market Outlook

• Overview of the Study
• Introduction to Generative AI Services Market
• Types of GenAI Services
• Transition from 2023 to 2024: Key Changes Observed
• How Leaders Achieve High Volume
• Key Research Findings

Generative AI Service Providers PeMa Quadrant 2024

• Scope and Methodology 
• The Quadrants 
• PeMa Quadrant for Generative AI Service Providers 2024 
• Penetration and Maturity Indices 
• PeMa Quadrant for Generative AI Service Providers 2023 Vs 2024

Vendor Profiles – Analyst Review and Key Highlights