
This report highlights the role of third-party providers in establishing Global Capability Centers (GCCs) in India, offering market insights, growth projections, and profiles of top service providers. Featuring a PeMa Quadrant analysis, it’s a key resource for companies aiming to enhance operations and access global talent through GCCs.
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As businesses around the world look to streamline operations and harness global talent, India has emerged as a major hub for establishing Global Capability Centers (GCCs). Central to this transformation are third-party companies, the specialized facilitators who guide organizations through the complexities of setting up and managing GCCs in India. These third-party players are more than service providers; they are strategic partners, instrumental in driving the growth and success of GCCs in India’s evolving business landscape.
The report opens with a focused introduction to GCCs and their rising prominence in global business operations. In today’s interconnected economy, GCCs offer organizations a dual advantage: operational efficiency and access to skilled talent. Particularly in India, GCCs allow businesses to benefit from the country’s vast technical expertise, cost-effective resources, and favorable business ecosystem. Third-party facilitators, who are well-versed in the nuances of India’s regulatory, infrastructural, and cultural landscape, play a pivotal role by supporting companies in setting up centers that align with business goals while navigating local intricacies.
The AIM Research Penetration and Maturity (PeMa) Quadrant offers a unique evaluation by combining two essential dimensions: Penetration, which measures the extent of a company’s market adoption and reach, and Maturity, which assesses their depth of experience, breadth of service offerings, and technological advancement. This dual-axis evaluation not only underscores each company’s distinctive approach to delivering world-class services but also neatly categorizes them into four distinct segments: Leaders, Seasoned Vendors, Growth Vendors, and Challengers, each representing a different stage of evolution and market impact.
ANSR, EY, Zinnov, PwC, HCL, Deloitte, KPMG, Torry Harris Integration Solutions, Quess Corp Limited, SMC Squared, Opteamix, NLB Services, Nexdigm, Optimum Solutions Pte Ltd, Innova Solutions, Mindpool Technologies Ltd., SA Technologies Inc., JSS Pro, Azilen Technologies, Sedin Technologies, Deqode, Fidel Softech Limited, SimplyBiz, Q3 Technologies,TekWissen, Gaian Solutions, GoodWorks CoWork, DataToBiz and,TrueFirms.
1. Introduction
2. The Indian Landscape for GCCs
3. PeMa Quadrant of GCC Service Providers
4. Case Studies: Successful GCC Collaborations
5. Conclusion
6. Profile of and Key Capabilities of Top Players
7. AIM Research’s PeMa Quadrant Citation Guidelines
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A Vendor Briefing is a research tool for our industry analysts, and an opportunity for a vendor to present its products, services and business strategies to analysts who cover the vendor specifically or a related technology or market.
AIM Research encourages technology vendors and agencies to brief our team for PeMa Quadrants, when introducing a new product, changing a business model, or forming a partnership, merger, or acquisition.