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Zoom and Avaya Partnership Unveiled

Avaya customers can gain additional value from their investments in Avaya solutions while leveraging Zoom’s user experience and interface for their collaboration needs.

Today, Zoom and Avaya announced a strategic partnership aimed at delivering enhanced collaboration experiences to global enterprises. Avaya has chosen Zoom Workplace, Zoom’s AI-powered collaboration platform, to integrate with Avaya’s Communication & Collaboration Suite, providing customers with a streamlined way to manage their communications environments and workflows.

Adding Innovation Value Without Disruption

“By partnering with Zoom, we can deliver on the promise of ‘innovation without disruption’ for Avaya customers, providing added value to enterprises through world-class collaboration experiences within the Avaya platform.” – Alan Masarek, Avaya CEO.

Avaya customers can gain additional value from their investments in Avaya solutions while leveraging Zoom’s user experience and interface for their collaboration needs.

Delivering Exceptional User Experience

“Customers and partners like Avaya continue to look to Zoom to power their collaboration needs because of its speed of innovation and because it just works.” – Eric S. Yuan, Zoom founder and CEO.

Zoom emphasizes delivering exceptional user experiences as core to its identity, ensuring that customers benefit from a simple yet powerful collaboration solution.

Enhanced Collaboration with Zoom and Avaya

The partnership promises interoperability between platforms and devices, allowing users to work in Zoom Workplace while leveraging existing investments in Avaya’s Communication & Collaboration Suite solutions. Avaya customers will have access to Zoom AI Companion, Zoom Team Chat, Zoom Scheduler, Zoom Whiteboard, and more.

Global Availability and Future Outlook

The new collaboration experience and device interoperability will be available globally to Avaya customers in the coming months, with further details to be shared later this spring.

About Zoom

Zoom’s mission is to provide one platform that delivers limitless human connection. Zoom Workplace, the company’s AI-powered, open collaboration platform, offers a range of solutions including meetings, team chat, phone, scheduler, whiteboard, spaces, and more.

About Avaya

Avaya provides innovative solutions for businesses’ most important ambitions and challenges, empowering organizations to engage customers and employees in immersive, personalized experiences that drive business momentum.

Anshika Mathews
Anshika Mathews
Anshika is an Associate Research Analyst working for the AIM Leaders Council. She holds a keen interest in technology and related policy-making and its impact on society. She can be reached at
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