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Yellow.ai and Infobip Collaborate to Enhance Global Conversational Experiences with Gen AI-Powered Customer Support Automation

Global leaders in AI-powered customer service automation, Yellow.ai, and cloud communications platform Infobip join forces to elevate customer support.

Global leaders in AI-powered customer service automation, Yellow.ai, and cloud communications platform Infobip join forces to elevate customer support.

Strategic Partnership to Expand Market Presence

Yellow.ai, a renowned generative AI-powered customer service automation provider, has announced a strategic partnership with Infobip, a global cloud communications platform. The collaboration aims to deliver enhanced customer experiences by leveraging combined capabilities in voice automation, CPaaS (Communication Platform as a Service), and generative AI solutions. The partnership intends to expand market presence across North America, Europe, India, the Middle East, and Asia-Pacific.

Building an End-to-End Voice Solution

Yellow.ai and Infobip will work together to create an end-to-end voice solution to meet the growing demand for humanized and personalized voice conversations. The focus includes integrating Yellow.ai’s CPaaS solutions across channels such as WhatsApp, SMS, and email through Infobip’s platform to create seamless conversational experiences. The collaboration aims to harness Yellow.ai’s advanced generative AI capabilities to offer more intuitive and personalized experiences.

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Customer Success Stories and Industry Targets

Yellow.ai has already deployed over 100 gen AI-powered bots within three months for various customers, including Pelago by Singapore Airlines, Oona Insurance, leading Indian NBFC companies, and the largest US housekeeping brand. The partnership will target industries such as retail and consumer electronics, BFSI, telecommunications, utilities, and healthcare.

Driving Business Outcomes and Innovation

Rashid Khan, CPO & Co-founder of Yellow.ai, highlighted the collaboration’s goal to strengthen their presence in existing markets and devise go-to-market strategies for new regions. The combined efforts aim to empower enterprises to offer more intuitive and personalized experiences, creating memorable conversations with customers.

Value Creation for Brands

Harsha Solanki, VP GM Asia at Infobip, emphasized their commitment to empowering businesses by providing innovative solutions for end-to-end conversational customer journeys. The partnership aims to create value for brands by establishing reliable, secure, and swift connections with customers globally.

Long-Term Collaboration and Product Development

While the partnership initially focuses on expanding business through existing product suites, Yellow.ai and Infobip plan to collaborate on product ideation and development in the long term.

About Yellow.ai:

Yellow.ai empowers enterprises to create memorable customer conversations through its generative AI-powered customer service automation platform. Headquartered in San Mateo, Yellow.ai serves over 1000 enterprises across 85+ countries.

About Infobip:

Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. With over a decade of industry experience, Infobip has expanded to 70+ offices globally.

Anshika Mathews
Anshika Mathews
Anshika is an Associate Research Analyst working for the AIM Leaders Council. She holds a keen interest in technology and related policy-making and its impact on society. She can be reached at anshika.mathews@aimresearch.co
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