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WellSpan Health Enhances Provider and Patient Experience with Nuance DAX Copilot

Nuance Communications is a trailblazer in conversational, ambient, and generative AI, trusted by a vast majority of U.S. hospitals and Fortune 100 companies worldwide.

Nuance Communications, Inc., a Microsoft Company, has unveiled that WellSpan Health is bolstering its position as a leader in delivering exceptional provider and patient experiences by incorporating the Nuance Dragon® Ambient eXperience™ (DAX™) Copilot solution into its existing suite of innovative solutions. This move is geared towards automating and expediting the creation of clinical documentation during both in-person and telehealth visits.

Revolutionizing Clinical Documentation:

The DAX Copilot solution harnesses the power of conversational, ambient, and generative AI technology to automatically draft clinical summaries from exam room or telehealth conversations within seconds. These summaries are then readily available for immediate review and entry into the electronic health record (EHR) system. By eliminating the need for clinicians to manually type notes during visits, DAX Copilot facilitates more engaging and natural interactions between clinicians and patients.

Proven Success and Rapid Expansion:

WellSpan’s adoption of DAX Copilot builds upon its successful deployment of Nuance DAX in 2020, aimed at streamlining clinical documentation workflows and alleviating administrative burdens that contribute to physician burnout. The positive outcomes of this deployment were evident, with a significant majority of physicians reporting improvements in patient-physician interactions and better work-life balance. Now, with DAX Copilot’s introduction, WellSpan aims to further enhance its commitment to delivering high-quality, personalized care while expanding access to healthcare services.

Commitment to Exceptional Care:

Dr. R. Hal Baker, WellSpan’s senior vice president and chief digital and information officer, emphasized the organization’s unwavering commitment to providing top-tier care and excellent patient experiences. With DAX Copilot, clinicians gain access to state-of-the-art tools that reduce administrative burdens, enhance documentation efficiency, and ultimately improve the delivery of personalized care.

Recognition of Excellence:

WellSpan Health’s dedication to excellence has not gone unnoticed, with its hospitals being recognized as “High Performing” in the U.S. News & World Report’s 2023-2024 Best Hospitals rankings. Additionally, WellSpan Health facilities earned accolades for exemplary patient experience, underscoring the organization’s ongoing efforts to prioritize patient-centric care.

Empowering Clinicians:

Robert Dahdah, Corporate Vice President of Global Health and Life Sciences at Microsoft, commended WellSpan Health’s adoption of DAX Copilot, emphasizing its alignment with the organization’s mission to empower clinicians with innovative solutions that optimize patient care delivery. By providing clinicians with tools that streamline documentation processes, WellSpan enables them to dedicate more time and attention to patient care, thereby enhancing overall healthcare outcomes.

About WellSpan Health and Nuance Communications:

WellSpan Health remains steadfast in its commitment to reimagining healthcare delivery through comprehensive and equitable solutions. With Nuance Communications as its technology partner, WellSpan continues to drive innovation in the healthcare landscape, ensuring that providers and patients alike benefit from cutting-edge advancements in clinical documentation and patient care.

About Nuance Communications:

Nuance Communications is a trailblazer in conversational, ambient, and generative AI, trusted by a vast majority of U.S. hospitals and Fortune 100 companies worldwide. As a Microsoft company, Nuance creates intuitive solutions that amplify people’s ability to assist others, thereby revolutionizing the way healthcare services are delivered and experienced.

Anshika Mathews
Anshika Mathews
Anshika is an Associate Research Analyst working for the AIM Leaders Council. She holds a keen interest in technology and related policy-making and its impact on society. She can be reached at anshika.mathews@aimresearch.co
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