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ServiceNow Enhances Generative AI Capabilities in Washington, D.C. Platform Release

The innovations aim to increase productivity and accelerate the return on AI investments.

ServiceNow, a pioneer in generative AI (GenAI) solutions, announced the launch of its newest office in Washington, D.C. These developments further cement ServiceNow’s position as a leader in responsible, intelligent automation integrated into its platform. The innovations aim to increase productivity and accelerate the return on AI investments.

New applications of generative AI

According to press releases, companies are increasing investments in powerful AI, with spending reaching $16 billion by 2023 and set to grow to more than $143 billion over the next three years of the -It also simplifies operations.

Jon Sigler, Senior Vice President of Platform at ServiceNow, emphasizes the significance of this development: “ServiceNow leads the industry with secure, responsible generative AI solutions, all on a single platform for end-to-end business transformation. With the latest innovations in the Washington, D.C. release, we are bringing generative AI to new use cases and personas so we can multiply its impact for every industry.”

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Generative AI scaling across industries

ServiceNow is committed to expanding its generative AI portfolio to empower companies to rapidly bring AI benefits to departments Washington, D.C. New features offered in the release include Now Assist for IT Operations Management (ITOM) AIOps, enhancements to Now Assist in Virtual Agent, . ServiceNow Impact AI Accelerators

Assist for ITOM now uses generative AI to analyze AIOps alerts and provide the operator with the information needed to resolve issues faster. By translating complex machine-generated alerts into plain language, it enables business units to better understand, prevent, and resolve problems.

Enhancements to help now in virtual agents aim to enhance the real user experience by combining AI search, service inventory objects, and generative AI-chat skills Virtual Agent Designer transformation and dynamic interpretation for development processes is simple, allowing developers to create AI-powered con

Commitment to Responsible AI Development

ServiceNow’s commitment to responsible AI development is evident through its partnership with industry leaders like Hugging Face and NVIDIA. By leveraging open-source software and releasing projects like StarCoder2, ServiceNow ensures the ethical use and transparent development of AI models while fostering innovation in the field of generative AI.

In conclusion, ServiceNow’s Washington, D.C. platform release signifies a significant step forward in the realm of generative AI, enabling organizations to harness the power of AI responsibly and efficiently across various business functions.

Anshika Mathews
Anshika Mathews
Anshika is an Associate Research Analyst working for the AIM Leaders Council. She holds a keen interest in technology and related policy-making and its impact on society. She can be reached at
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