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Conduent and Microsoft Join Forces to Innovate Business Process Solutions

The collaboration aims to leverage Microsoft Azure OpenAI Service to integrate the power of generative AI into Conduent’s offerings, promising improved quality, productivity, and faster cycle times for its global clientele.

In a move set to revolutionize business process solutions, Conduent Incorporated, a global leader in technology-driven business services, has announced a groundbreaking partnership with tech giant Microsoft. The collaboration aims to leverage Microsoft Azure OpenAI Service to integrate the power of generative AI into Conduent’s offerings, promising improved quality, productivity, and faster cycle times for its global clientele.

Driving Innovation Through Generative AI

Conduent’s President and CEO, Cliff Skelton, expressed excitement about the venture, highlighting its potential to advance solutions and capabilities. “We are focused on harnessing the potential of generative AI to further advance our solutions and capabilities leading to improved quality, efficiency, and productivity for our clients and in our own operations,” Skelton stated.

Microsoft’s Perspective

Svetlana Reznik, General Manager of Data & AI at Microsoft, underscored the transformative impact of generative AI. “Generative AI has the power to transform how businesses and organizations operate – serving as a force-multiplier to improve efficiencies and enhance customer experiences across a range of industries,” remarked Reznik.

Piloting the Future

The collaboration between Conduent and Microsoft is already bearing fruit, with three pilots underway focusing on healthcare claims management, customer service platforms, and fraud detection. These initiatives aim to integrate generative AI into various aspects of business processes to drive efficiency and effectiveness.

Use Cases and Implementation

The pilots encompass a range of applications, including intelligent data harvesting from healthcare claims documents, increasing fraud detection processing speed, and improving customer service agent responsiveness. These endeavors leverage Microsoft Azure’s suite of AI tools, ensuring both innovation and data security.

Conduent’s Expertise

With a wealth of experience in robotic process automation (RPA) and other forms of automation, Conduent is uniquely positioned to guide clients through the integration of generative AI. The company’s eBook, “Generative AI: A measured approach to exploring opportunities that drive business process efficiency,” offers actionable insights to streamline operations and foster growth through this cutting-edge technology.

About Conduent

Conduent delivers digital business solutions and services across various sectors, leveraging cloud computing, artificial intelligence, machine learning, automation, and advanced analytics. With a global team of approximately 59,000 associates, Conduent digitally transforms clients’ operations to enhance customer experiences, improve performance, increase efficiencies, and reduce costs.

In conclusion, the collaboration between Conduent and Microsoft heralds a new era of innovation in business process solutions, powered by generative AI. With promising pilots already underway, the partnership is poised to reshape industries and drive unparalleled efficiency and customer satisfaction.

Picture of Anshika Mathews
Anshika Mathews
Anshika is an Associate Research Analyst working for the AIM Leaders Council. She holds a keen interest in technology and related policy-making and its impact on society. She can be reached at anshika.mathews@aimresearch.co
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