Over 5 Industry Leaders Unveiled AI Agents This Week—Here’s Why

For years, enterprise automation was synonymous with rule-based bots executing predefined workflows. That model is now evolving rapidly. The rise of AI agents—software-driven “digital employees” that can reason, learn, and manage complex responsibilities—signals a major shift in how businesses operate. These agents are no longer just tools for simple task execution; they are being positioned as an integral part of workforce strategy.

Several companies have recognized this shift and are investing heavily in AI agents. From HR and finance to customer service and healthcare, AI agents are being introduced to streamline business functions, reduce administrative burdens, and enhance decision-making. Here’s a closer look at the major players shaping this AI-driven transformation.

Workday Introduced AI Agents as Workforce Partners

Workday, a leader in HR and financial management software, has made a significant move with the introduction of its Agent System of Record—a platform designed to track and manage AI agents as part of an organization’s workforce. The company’s CEO, Carl Eschenbach, has made it clear that AI agents are not just another automation tool but a fundamental element of enterprise operations moving forward.

The company recently laid off 1,750 employees, citing AI-driven shifts in strategy. This move aligns with Workday’s focus on role-based AI agents that go beyond simple automation. The newly introduced AI agents include:

• Contracts Agent: Analyzes agreements, flags obligations, and suggests actions.
• Payroll Agent: Ensures compliance by detecting invalid payroll data and automating audits.
• Financial Auditing Agent: Connects documents, monitors transactions, and reviews financial controls.
• Policy Agent: Interprets corporate policies and informs employees proactively.

While Workday is offering the Agent System of Record for free, access to AI agents will follow a subscription model. The company is also opening its ecosystem to third-party AI agents via Workday Marketplace, ensuring broader adoption across enterprises.

SAP’s Ready-to-Use AI Agents and Custom Builder

SAP is also making a major push into AI-driven enterprise solutions with Joule, its virtual assistant, which powers a set of ready-to-use AI agents. These agents, currently available across customer service, sales, and finance, include:

• Cash Collection Agent: Streamlines dispute resolution across multiple departments.
• Q&A Agent: Tracks opportunities and customer queries, offering responses from trusted sources.
• Knowledge Creation Agent: Generates structured articles based on case resolutions.
• Case Classification Agent: Understands the context of inquiries and routes them appropriately.

Beyond prebuilt agents, SAP has introduced a Custom Agent Builder via Joule Studio, allowing businesses to develop their own AI agents. By integrating SAP Business Data Cloud, these agents can access structured and unstructured data, ensuring seamless enterprise-wide automation.

Glean’s AI Agents with a Company-Wide Perspective

Glean, known for workplace search and automation, has introduced Glean Agents, a framework that integrates with structured and unstructured enterprise data. Unlike department-specific AI tools, Glean’s approach provides organization-wide visibility and control.

The platform includes a natural language agent builder, allowing employees to create AI agents with simple prompts. Governance and compliance are built into the system, ensuring AI agents adhere to enterprise security standards. Companies like Zillow have already deployed Glean’s AI to improve collaboration and knowledge sharing.

Innovaccer Introduced AI Agents for Healthcare

Healthcare is facing a staffing crisis, and Innovaccer is stepping in with Agents of Care—a suite of AI agents designed to automate administrative tasks and reduce clinician burnout. These AI agents include:

• Protocol Intake Agent: Conducts voice-based patient intake and coordinates care follow-ups.
• Referral Agent: Automates specialist referrals and appointment scheduling.
• 24/7 Patient Inquiry Agent: Provides round-the-clock support for patient concerns.

These agents are currently being tested across five health systems, and Innovaccer plans to expand its offerings over time. The company also intends to open its platform for startups and enterprises to build custom AI agents.

Gupshup’s Conversational AI Agents for Business Operations

Gupshup, a global conversational AI platform, has launched the AI Agent Library, a suite of 15 prebuilt AI agents for sectors like e-commerce, real estate, and fintech. These agents handle both inbound and outbound interactions, including:

• Transaction management: Booking appointments, processing payments, and managing refunds.
• Customer engagement: Sending notifications, reminders, and alerts.
• CRM and ticketing integration: Connecting with backend tools for seamless operations.

Gupshup’s AI agents prioritize accuracy, response speed, and adherence to business rules, allowing companies to deploy AI-driven customer interactions with minimal setup.

Rapid Innovation’s AI Agents for Market Insights

Rapid Innovation is leveraging AI agents to provide businesses with real-time market analysis and decision-making insights. These AI agents are designed for multiple industries, including:

• Finance: Forecasting market movements and optimizing financial planning.
• E-commerce: Personalizing shopping experiences based on user behavior.
• Supply Chain Management: Optimizing logistics and inventory processes.

The company provides continuous AI model updates and performance monitoring, ensuring businesses stay ahead in competitive markets.

The widespread adoption of AI agents is reshaping enterprise operations. Companies like Workday, SAP, Glean, and Innovaccer are leading the charge, integrating AI agents into key business processes. Whether in HR, finance, healthcare, or customer service, AI agents are increasingly being positioned as essential components of modern business strategy.

The real question is no longer if enterprises will adopt AI agents but how quickly they can integrate them into their existing workflows. As AI capabilities expand, businesses that effectively manage and deploy AI agents will likely see the greatest competitive advantage in the years ahead.