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5 Companies Innovating in the Field of Emotional AI in the USA

By enhancing emotional intelligence in customer service, these companies are enabling more empathetic and effective customer engagements

The field of emotional artificial intelligence (Emotion AI) is experiencing rapid growth, with several innovative companies leading the charge. These pioneers are leveraging sophisticated technologies to analyze and interpret human emotions, revolutionizing interactions across industries.

By enhancing emotional intelligence in customer service, these companies are enabling more empathetic and effective customer engagements. Moreover, their advancements in emotion detection are refining decision-making processes, providing businesses with valuable insights into human sentiment.

Here are five companies innovating in the field of emotional AI: 

Uniphore

Founded by Umesh Sachdev and Ravi Saraogi. Uniphore focuses on enhancing emotional intelligence (EQ) through Emotion AI technology. Their solutions combine real-time analysis of facial expressions, voice tonality, and sentiment to improve interactions across various industries, including human resources, education, sales, marketing, and healthcare.

Hume AI

Founded by Alan Cowen, Hume AI aims to create emotionally intelligent conversational AI. Their technology can detect and quantify a wide range of emotional signals in human speech, such as rhythm, tone, and timbre, and is used in various applications including healthcare, customer service, and robotics.

Behavioral Signals

Founded by  Shri Narayanan, Alexandros Potamianos with Rana Gujral as the CEO. Behavioral Signals’ technology focuses on “speech-to-emotion”AI, which analyzes emotions and behaviors in speech. This involves evaluating non-verbal cues such as intonations, pitch, and tonal variance using specialized AI models with behavioral signal processing to extract signals in real-time.

Mad Street Den 

Mad Street Den founded by Ashwini Asokan.The company provides a range of computer vision and artificial intelligence solutions, including emotion detection and expression recognition. Their platform offers APIs for various tasks such as object recognition, gaze tracking, emotion-expression detection, head and facial gestures, and 3D facial reconstruction.

Cognovi Labs

Founded by Beni Gradwohl, Ph.D. Cognovi Labs leverages psychology-driven AI to analyze and predict human emotions and behaviors from textual data, such as social media posts and customer interactions. Their proprietary technology integrates behavioral psychology with deep machine learning to provide real-time insights into emotional states, helping organizations improve customer engagement, optimize marketing strategies, and enhance decision-making processes.

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Mansi Singh
Mansi is an Associate Content Strategist. She holds interest that centers around use of Gen AI in enhancing daily lives and she is dedicated to exploring the latest trends and tools in AI. She can be reached at mansi.singh@aimresearch.co
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