Waystar Taps Google’s Generative AI to Streamline Healthcare Billing

Healthcare payment software provider Waystar is teaming up with Google Cloud to deploy generative AI solutions aimed at reducing administrative burdens and costs in the US healthcare system.

The collaboration will leverage Google’s advanced generative AI capabilities with Waystar’s AI-powered platform for automating revenue cycle management tasks like prior authorization requirements and payment processing.

In a pilot study using generative AI to extract prior authorization rules from complex payer data, Waystar said it reduced the time needed to generate authorization reports by 99.93% while boosting accuracy by 13% compared to manual methods.

“These results show the opportunity to strengthen resource optimization and save valuable time for providers to focus on patient care,” said Waystar CEO Matt Hawkins.

He added that Waystar is focused on implementing generative AI innovations that “will help providers get paid accurately, timely, and with newfound efficiencies for the health services they deliver to patients.”

Amy Waldron, Google Cloud’s healthcare strategy director, said generative AI is “fundamentally changing” how healthcare organizations operate by unlocking new cloud-based insights to improve productivity.

“By bringing Google Cloud’s generative AI capabilities together with Waystar’s deep healthcare expertise, Waystar can help its clients unlock new insights that improve operations and productivity, ultimately enabling them to devote more time and resources to their patients,” Waldron said.

Corewell Health, a major Waystar customer, welcomed the partnership, saying tools to streamline revenue cycle tasks are “critical priorities” that can free up physicians and staff for patient care.

“We are excited to see Waystar and Google bring their unique capabilities together, with significant potential for generative AI applications that can transform how Corewell Health operates with greater efficiencies,” said Amy Assenmacher, Corewell’s senior VP of revenue cycle.