Uniphore, a leading global company in AI-powered solutions, has upgraded its U-Analyze analytics tool. This is a significant development in enterprise data analysis. The new version uses generative AI technology to help businesses access and effectively utilize their data, further advancing their AI capabilities.
Addressing the Growing Need for AI-Powered Data Analysis
In response to the increasing demand among global enterprises to leverage AI and their own data, Uniphore’s latest U-Analyze offers a innovative solution. By combining insights from customer interactions across text, voice, and video, business leaders can now make informed, real-time decisions, transforming both customer experiences and agent performance.
Umesh Sachdev, CEO and Co-founder of Uniphore, emphasizes, “This is a significant milestone in Uniphore’s unwavering commitment to our global enterprise customers on their journey to becoming AI-led companies.”
Synergy with U-Capture and X-Platform
The extension of U-Analyze works favorably along Uniphore’s well established U-Capture solution that is geared towards the collection, structuring, and usage of multimodal data streams through the platform-platform solution. This combination flattens out the network, giving businesses continuous access to their data, which enables them to derive even more useful information at any time.
Driving Actionable Insights with Advanced Analytics
Powered by X-Platform from Uniphore, U-Analyze can go through all the conversations via AI-driven conversational data to produce accurate, insightful reports founded on artificial intelligence for each of the enterprises that designs it. The combination of these with automated and manual mentoring tools gives enterprises a way to maintain and constantly improve the experiences and engagement of customers. They, therefore, provide enterprises with the capacity to understand and adapt to ever-evolving market dynamics.
Hayley Sutherland, Research Manager at IDC, remarks, “With these upgrades to U-Analyze, Uniphore is keeping on the cutting edge of such innovations and helping organizations move the needle when it comes to AI-driven actionable insights based on customer interactions.”
A Paradigm Shift in Analytics
The amalgamation of Uniphore’s U-Analyze and U-Capture solutions heralds a new era in analytics, promising timely AI-generated insights that have the potential to significantly enhance customer satisfaction and engagement levels.
Meeting the Industry Demand for AI-Driven Insights
A recent global survey sponsored by Uniphore revealed a glaring need for AI-driven insights among contact center leaders. The survey underscored the challenges faced by enterprises in responding quickly to business decisions and enhancing customer experiences, further emphasizing the immense potential for leveraging data-driven approaches.
Experience Uniphore’s Innovation at Enterprise Connect 2024
Uniphore will showcase its groundbreaking solutions at Enterprise Connect 2024, held at the Gaylord Palms in Orlando, Florida, from March 25-28, 2024. Visit booth 306 in the AI Innovation Zone to witness firsthand the transformative power of Uniphore’s AI-native technologies.
About Uniphore
Uniphore takes the role of one of the first AI companies, leading in the field of next-gen communication and cognitive automation that may be seamlessly integrated into businesses in each sector. Uniphore designs its AI structure in a way that it becomes the core of the customer-centric AI technology. The amalgamation of Generative AI, Knowledge AI, Emotion AI, and Workflow Automation provides the human-centered processes to the customers and employees.
