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SurveySparrow Introduces Groundbreaking Features Powered by Generative AI

With SurveySparrow, the future isn't just automated; it's personalized.

In an era dominated by artificial intelligence (AI) and automation, SurveySparrow, a prominent experience management platform, emerges as a frontrunner by integrating generative AI to redefine customer experience management.

Revolutionizing Customer Experience Management

SurveySparrow, renowned as the world’s first chat survey software, is pioneering the integration of AI into the customer experience realm through its cutting-edge features, “Wings” and “CogniVue.” These innovations are poised to optimize and elevate every aspect of experience management.

Introducing AI Wings: Your Personal Autopilot

AI Wings, often likened to one’s personal Jarvis, serve as the autopilot for streamlining feedback collection processes, ensuring efficiency and speed. From curating survey questions to managing customer tickets and online reviews, Wings offers a comprehensive toolset encompassing approximately 20+ features, facilitating the crafting of exceptional customer experiences effortlessly.

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Unveiling CogniVue: The Intelligent Data Analyst

Addressing the challenge of extracting actionable insights from vast data volumes, SurveySparrow launches CogniVue, an intelligent data analyst. CogniVue delves into survey responses, identifies customer sentiments, and uncovers key drivers behind crucial business metrics. This advanced analytics tool simplifies data analysis by offering smart, industry-specific insights, thereby revolutionizing Voice of the Customer (VOC) analysis.

Pioneering Human-Centric Customer Experiences

Shihab Muhammed, Founder and CEO of SurveySparrow, emphasizes the significance of embracing generative AI to elevate customer experiences to be more human-centric, even within the digital domain. Muhammed notes that the platform is now more intuitive, responsive, and personalized, thanks to the incorporation of generative AI.

Commitment to Innovation

Rishul Raj Aggarwal, Business Unit Head at SurveySparrow, underscores the transformative impact of generative AI on customer experience, making it more intuitive, personalized, and efficient. Aggarwal highlights that with Wings and CogniVue, SurveySparrow isn’t merely automating processes but elevating them to cater to the dynamic needs of modern customer interactions.

Looking Towards the Future

SurveySparrow’s commitment to innovation extends beyond the introduction of these features. The company is dedicated to continually pushing the boundaries of what’s possible in customer experience, ensuring businesses can not only meet but exceed customer expectations.

RefineCX India: An Exclusive CX Event

In line with its vision for innovation, SurveySparrow is hosting “RefineCX India” on February 23rd at Sofitel BKC, Mumbai. This exclusive gathering of top CX professionals will feature insights from industry leaders on mastering personalization and harnessing social reputation, along with a sneak peek of SurveySparrow’s cutting-edge innovations.

A Glimpse into the Future

As SurveySparrow looks to the future, it promises more groundbreaking developments, signaling a new era where every customer interaction is powered by understanding and foresight. With SurveySparrow, the future isn’t just automated; it’s personalized.

Anshika Mathews
Anshika Mathews
Anshika is an Associate Research Analyst working for the AIM Leaders Council. She holds a keen interest in technology and related policy-making and its impact on society. She can be reached at
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