The Kore.ai Experience Optimisation (XO) Platform Version 11.0 has been released, according to Kore.ai, a pioneer in corporate conversational and generative AI platform technology. The most recent version of the platform offers improved features to support companies in implementing AI-driven interactions across a variety of use cases, such as customer, agent, and search experiences.
“Coming off the heels of a successful $150 million round, this next wave of innovation reinforces how Kore.ai is leading the way with generative AI,” said Kore.ai founder and CEO Raj Koneru. “We have reimagined what it takes for our platform users to bring new AI-automated solutions to market faster and deliver value with speed, accuracy and cost. XO V11.0 will take the complexities and time out of building and managing AI and focus on putting it to work to drive value at scale.”
Industry-First Capabilities Unveiled
The Kore.ai XO V11.0 release introduces several industry-first capabilities:
Unified Experience:
Kore.ai’s platform now provides a single interface across all integrated products, including Automation AI, Contact Center AI, Search AI, and Agent AI, allowing for seamless navigation using an easy-to-use app switcher.
Multi-LLM Generative AI:
The platform enables the orchestration of multiple Large Language Model (LLM) models, ensuring the best fit for each use case and scenario, while maintaining enhanced security and performance through built-in guardrails.
XO GPT Models:
Kore.ai’s XO GPT models are designed to enable more human-like conversations through paraphrasing, summarization, and true user intent understanding. These models are optimized for customer experience conversational use cases, offering a lighter, faster, and less expensive alternative.
Advanced Retrieval Augmented Generation (RAG):
The platform now provides advanced content discovery capabilities using a company’s own assets, with custom extraction strategies, enhanced data management, and tailored chunking options. Users can create prompts and business rules specific to their use cases.
Outbound Campaigns and Agent Assistance:
Kore.ai’s platform now includes an agentless dialer for proactive voice outreach to customers, as well as real-time coaching and guided instructions for human agents to enhance their performance.
Driving Business Value with AI-Powered Experiences
According to sources, Generative AI will be embedded in 75% of Conversational AI (CAI) offerings by 2026, up from 5% in 2023, opening up opportunities for businesses to more easily deploy increasingly complex, multifunctional applications.
“Kore.ai brings several industry-first capabilities through this release,” said Koneru. “Enterprises around the globe can now put AI to work with access to a full suite of capabilities across Automation AI, Contact Center AI and Search AI to deliver end-to-end automation that drive business value.”
Kore.ai recently hosted its global customer conference, Kore.ai Konversations 2024, where the company showcased the XO V11.0 update, its innovation roadmap, and proprietary industry research.
