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HCLTech and ServiceNow Forge Strategic Partnership to Drive GenAI-Led Solutions

HCLTech, a renowned global technology company, and ServiceNow, the foremost digital workflow company, have joined forces in a strategic partnership aimed at delivering innovative generative AI (GenAI)-led solutions.

HCLTech, a renowned global technology company, and ServiceNow, the foremost digital workflow company, have joined forces in a strategic partnership aimed at delivering innovative generative AI (GenAI)-led solutions. This collaboration marks a significant step towards empowering enterprises to harness ServiceNow’s GenAI capabilities swiftly and effectively across their business operations.

Empowering Enterprises Through GenAI Solutions

C Vijayakumar, CEO & Managing Director of HCLTech, expressed enthusiasm about the partnership, stating, “We are delighted to double down on our partnership with ServiceNow to enable our clients to unlock value through GenAI.” He emphasized HCLTech’s unique portfolio and engineering expertise, positioning the company to deliver practical and customized GenAI solutions tailored to clients’ digital transformation objectives.

Bill McDermott, Chairman and CEO of ServiceNow, echoed Vijayakumar’s sentiments, highlighting HCLTech’s wealth of expertise in delivering ServiceNow solutions. “HCLTech offers a wealth of ServiceNow expertise to the world’s leading businesses,” McDermott stated, emphasizing the honor of extending the partnership to co-create industry-specific GenAI solutions that drive transformative experiences for customers.

Comprehensive Solutions and Services

Under the scope of the partnership, HCLTech will provide consulting, design, implementation, and managed services utilizing ServiceNow’s suite of products. Leveraging HCLTech’s industry knowledge, intellectual properties, and global delivery capabilities, the collaboration will deliver use cases and solutions enabling enterprises to integrate ServiceNow’s GenAI capabilities seamlessly into their business operations. These solutions aim to drive cost savings, enhance cross-departmental efficiency, and boost productivity across enterprises.

Establishment of ServiceNow Business Unit and ‘Fluid NOW’ Centers of Excellence

In addition to delivering cutting-edge solutions, HCLTech and ServiceNow will establish a ServiceNow business unit and ‘Fluid NOW’ centers of excellence in strategic locations such as London, New York, and Noida. These centers will serve as hubs for enterprises to explore the latest GenAI solutions, accelerating their digital transformation journeys and fostering innovation.

About HCLTech

HCLTech is a global technology company with a diverse workforce spanning over 224,000 professionals across 60 countries. The company delivers industry-leading capabilities in digital, engineering, cloud, AI, and software, providing tailored solutions across major verticals including Financial Services, Manufacturing, Life Sciences, Technology, Retail, and Public Services.

About ServiceNow

ServiceNow is a leading provider of digital workflow solutions, empowering organizations to streamline operations and enhance productivity. With a focus on delivering transformative experiences, ServiceNow offers a comprehensive suite of products and services designed to drive innovation and efficiency across industries.

Picture of Anshika Mathews
Anshika Mathews
Anshika is an Associate Research Analyst working for the AIM Leaders Council. She holds a keen interest in technology and related policy-making and its impact on society. She can be reached at
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