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General Mills Pilots MillsChat: Harnessing Generative AI for Internal Collaboration

As General Mills pilots MillsChat and explores the potential of generative AI, the company remains committed to driving innovation and efficiency across its business operations.

In a bid to foster innovation and streamline internal workflows, General Mills has launched a pilot program known as MillsChat, an internal generative AI application. The initiative aims to leverage AI technology to enhance collaboration and efficiency among employees.

Embracing AI in Business Operations

Jaime Montemayor, Chief Digital and Technology Officer at General Mills, announced the introduction of MillsChat through a LinkedIn post. Montemayor highlighted the potential of MillsChat to empower employees by providing them with an AI assistant to facilitate creativity and efficiency.

Driving Innovation and Efficiency

Montemayor emphasized the role of artificial intelligence and machine learning in General Mills’ business operations, citing examples such as predictive analytics and demand forecasting. The company sees MillsChat as a tool to further harness the power of technology to drive innovation and create value for the business.

Streamlining Workflows and Collaboration

General Mills aims to leverage MillsChat to streamline workflows and enhance collaboration across various departments. By providing employees with an AI-powered assistant, the company hopes to accelerate innovation and improve efficiency in day-to-day operations.

Practical Applications of Generative AI

Doug Martin, Chief Brand and Disruptive Growth Officer at General Mills, outlined the company’s approach to applying generative AI for practical use cases. Martin highlighted the potential for AI tools to improve cost efficiencies, such as streamlining content management processes and facilitating data discovery.

General Mills’ History with AI

General Mills has a track record of embracing AI-driven assistants, having previously announced plans to tap into OpenAI’s GPT-4 language model for consumer goods business intelligence discovery. Through initiatives like MillsChat, the company continues to explore innovative ways to leverage AI technology to drive business growth.

Broader Adoption of Generative AI

General Mills is not alone in its adoption of generative AI technologies. Other brands and retailers have also embraced AI-driven assistants for both internal and external use. Companies like Amazon, Johnsonville, Kraft Heinz, and Walmart have all implemented AI-powered solutions to enhance various aspects of their operations.

Looking Ahead

As General Mills pilots MillsChat and explores the potential of generative AI, the company remains committed to driving innovation and efficiency across its business operations. With the broader adoption of AI technologies, businesses are increasingly leveraging AI-driven assistants to streamline workflows, enhance collaboration, and drive growth.

Picture of Anshika Mathews
Anshika Mathews
Anshika is an Associate Research Analyst working for the AIM Leaders Council. She holds a keen interest in technology and related policy-making and its impact on society. She can be reached at
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