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Coforge Unveils Orion: A Next-Gen AI-Powered Autonomous Self-Service Solution

Coforge Limited, a global leader in digital services and solutions, has announced the launch of its latest innovation - Coforge Orion.

Coforge Limited, a global leader in digital services and solutions, has announced the launch of its latest innovation – Coforge Orion. This cutting-edge autonomous self-service solution, driven by Gen AI technology, aims to revolutionize customer experience across various industries.

Enhancing Customer Engagement Through Advanced AI

Coforge Orion marks a significant advancement in customer engagement technology. Unlike traditional automation solutions, Orion leverages generative AI to orchestrate seamless and personalized interactions with customers. This sophisticated platform is capable of both outbound and inbound communication, enabling proactive engagement and intelligent responses to inquiries.

Vic Gupta, Executive Vice President at Coforge, highlighted the significance of Orion, stating, “Coforge Orion is a sophisticated and enterprise-grade AI platform built for bi-directional human-like conversations to support sales, marketing, and customer service.”

Personalized Conversations for Deeper Connections

The distinguishing feature of Coforge Orion lies in its ability to engage in natural and personalized conversations with each customer. By moving beyond scripted interactions, Orion adapts to the unique flow of each interaction, fostering deeper connections between businesses and their customers.

Empowering Businesses Across Industries

Orion’s applications span across various industries including travel, healthcare, banking, insurance, and more. By automating communication and leveraging AI capabilities, businesses can optimize operations, enhance customer satisfaction, and drive revenue growth.

Optimizing Operations and Driving Revenue Growth

Coforge Orion has already demonstrated its potential through successful pilots. Businesses utilizing Orion have reported optimized budgets, strengthened customer satisfaction, and increased revenue. With its multilingual support and seamless integration with existing CRM systems, Orion offers a comprehensive solution to the evolving needs of modern businesses.

About Coforge

Coforge is a global digital services and solutions provider known for its expertise in emerging technologies and deep domain knowledge. With a focus on select industries and a product engineering approach, Coforge transforms businesses into intelligent and high-growth enterprises. With a presence in 21 countries and 26 delivery centers across nine countries, Coforge is at the forefront of driving real-world business impact through innovation and technology.

In conclusion, Coforge Orion represents a significant leap forward in customer engagement technology, empowering businesses to thrive in today’s dynamic landscape through intelligent automation and personalized interactions.

Picture of Anshika Mathews
Anshika Mathews
Anshika is an Associate Research Analyst working for the AIM Leaders Council. She holds a keen interest in technology and related policy-making and its impact on society. She can be reached at anshika.mathews@aimresearch.co
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