Amdocs and Nvidia Tap on the Telecommunications Industry 

Amdocs, a company that offers software and services to communication and media firms, has revealed progress in promoting the use of generative AI in the telecommunications field. Teaming up with NVIDIA, a tech firm Amdocs has reached goals to improve operations in the telecommunications industry worth $1.7 trillion.

The Collaboration

Amdocs has closely collaborated with NVIDIA to integrate NVIDIA’s comprehensive AI foundry service into its generative AI platform, amAIz. This collaboration has focused on leveraging generative AI to revolutionize customer experiences and streamline operational processes within the telecommunications sector.

Key Achievements

The partnership between Amdocs and NVIDIA has produced outstanding outcomes in collaborative initiatives that make use of Amdocs’ telecom taxonomy and generative AI expertise:

Reduced Operating Costs: Amdocs’ telecom retrieval-augmented generation (RAG) on NVIDIA infrastructure has resulted in a notable decrease in the amount of tokens used for use cases that have been deployed. This decrease results in 40% less inferencing and up to 60% less data pre-processing, providing the same level of accuracy at a significantly lower cost per token.

Improvements in Latency: The partnership has successfully lowered query latency by almost 80%, guaranteeing end customers receive answers in close to real time. User experiences in a variety of areas, including operations, customer service, and commerce, are greatly improved by this acceleration.

Accuracy Improvements: The engagement has resulted in notable increases in the accuracy of AI-generated responses, with improvements of up to 30%. Such enhancements are pivotal for fostering widespread adoption of generative AI services within the telecommunications industry.

Industry Impact

“These achievements are not just milestones but are critical in reshaping the telecommunications landscape,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “Collaborating with NVIDIA supports our advanced LLM routing capabilities, ensuring that generative AI tasks are matched with the ‘best fit’ LLM, and improving outcomes as a result. Our work speaks to our goal of proving the business value of generative AI, including driving down costs, improving accuracy of results, and delivering tangible benefits to service providers and their customers.”

Future Prospects

“By combining Amdocs’ generative AI platform and telecommunications industry expertise with NVIDIA’s full-stack AI foundry service including NVIDIA NIM, we are enabling meaningful scale of generative AI in telcos, accelerating time to value, and driving positive return on investment,” said Chris Penrose, Global Head of Telco Business Development at NVIDIA. “This collaboration is helping to transform how the telecom industry operates, paving the way for a more connected and intelligent future.”

Conclusion

The partnership between Amdocs and NVIDIA is a big step towards realising the promise of generative AI in the telecom sector to improve user experiences and increase efficiency. With significant advancements in accuracy, latency, and cost reduction, our cooperation is well-positioned to transform the telecommunications industry and bring forth a more intelligent and connected future.