Tonkean Introduces Enterprise Copilot To Eliminate Busywork 

Even with the quick development of AI and software, a large percentage of workers in businesses still spend around half of their working hours on manual labor and bureaucratic repetition. This entails completing paperwork, keeping track of assignments, adjusting to different team-specific procedures, and negotiating corporate red tape.

Even though a lot of SaaS businesses are introducing AI features, these tools frequently work best in their specific contexts. This limited approach falls short of addressing the larger problem of streamlining processes across many departments and platforms.

Tonkean argues that the current landscape of AI solutions in the enterprise is not delivering on the original promise of AI and software: to elevate employee performance by freeing them to focus on high-value, strategic work. Instead, employees are still bogged down by the “dishes” of business work – routine, time-consuming tasks that don’t leverage their unique skills and expertise.

The cutting-edge process orchestration platform, Enterprise Copilot, driven by AI, has been released by Tonkean Inc. This ground-breaking solution, which will go live on June 18, 2024, attempts to do away with the tedious paperwork that has long hampered business settings and freed up staff members to concentrate on important, long-term projects.

Businesses’ internal procedures have advanced significantly with the introduction of the Tonkean Enterprise Copilot. It helps teams in the IT, legal, and procurement departments anticipate employee requirements, streamline requests, and automate tedious tasks by utilising sophisticated AI and orchestration capabilities. This all-inclusive strategy reduces the difficulties related to change management while expediting corporate operations and improving process adoption.

Sagi Eliyahu, CEO of Tonkean, offers a compelling analogy to illustrate the current state of AI in the workplace: “I liken how AI should be used at work to how people think about their household chores. People hoped AI would ‘do their dishes,’ so they could spend their time with their families, with their hobbies, making art, etc. You know: the things that are actually valuable and fulfilling. But instead, we got AI that does the art while we are still stuck doing the dishes. The same applies in business. Employees still spend 50% of their time on corporate bureaucracy, filling forms, waiting in line—all while worrying AI will take their job.”

What sets the Enterprise Copilot apart is its ability to work behind the scenes, tackling the mundane tasks that employees have long hoped AI would handle. Unlike many recent AI “copilot” releases that focus on navigating single applications, Tonkean’s solution integrates seamlessly across the entire enterprise tech stack. This approach allows it to address the real pain points of corporate bureaucracy—the “dishes” of business work—that continue to consume a significant portion of employees’ time.

AIM Research had the opportunity to conduct an exclusive interview with Sagi Eliyahu, CEO of Tonkean, before the release to gain deeper insights into the newly launched Enterprise Copilot. 

When discussing the Enterprise Copilot’s behind-the-scenes functionality, Eliyahu emphasized that it’s not just an AI copilot, but an AI and process orchestration copilot. He stressed that the platform’s no-code orchestration capabilities, as opposed to its AI characteristics, are the main focus of the “behind-the-scenes” development. The CEO emphasised the value of system openness and clarified that client customisation and full transparency are features of automation processes. Workflows may be reviewed, edited, and added to at any moment by administrators, and end users can examine the business logic visualised on request progress dashboards. Transparency is ensured by the AI component, which offers condensed responses together with direct links to the original documentation.

Eliyahu shared two important lessons that influenced the way the Enterprise Copilot was developed. First, the company understood how critical it was to give input and user experience first priority. They concentrated on offering intelligent, guided process experiences across all organisational technologies and datasets since they recognised that adoption is critical for shared-service teams. This entails permitting alerts and handoffs to be automated while yet enabling stakeholders to act in their chosen settings. Second, Tonkean prioritised individuals by addressing the problem of workers devoting an excessive amount of time to labor-intensive, manual jobs. Their goals were to design technology that functions across teams and systems, meet people where they are at work, and provide a solution that goes beyond current regulations and resources.

Regarding multi-language support, Eliyahu highlighted Tonkean’s flexibility. The platform is compatible with various leading large language model providers, supporting a wide range of languages. Intake sequences can be customized to display instructions and field titles in multiple languages based on user attributes or other criteria. This feature is particularly valuable for multinational corporations, addressing language gaps in core applications, training materials, and documentation.

Eliyahu presented an aspirational future plan for Tonkean and the Enterprise Copilot. He thinks that their method might drastically alter how big businesses utilise software and think about making technological expenditures. By offering a uniform UX layer with intelligent, context-aware assistance, the aim is to completely reinvent the user experience in corporate software. This would allow staff members to use the Enterprise Copilot for less frequently used apps while still becoming expert users of the company’s essential products. Eliyahu’s ultimate goal is to improve the way that business stakeholders and IT teams handle new technology deployments, support, operations, and change management.

Throughout the course of internal requests, the Enterprise Copilot provides a full range of intelligent features. In the forefront is the AI Front Door, which can respond to questions in simple English sent via email, Slack, Microsoft Teams, and customised portals. This feature can respond to frequently asked queries, handle straightforward requests on its own, direct complicated things to the proper form sequences, and even reroute requests that are against policy.

AI-enhanced forms with customised sequences that take user roles and situational cues into account are also incorporated into the system. By pre-populating fields with information from linked systems throughout the company tech stack and employing dynamic conditional logic to omit pointless stages, these forms streamline the intake procedure. The Copilot offers in-line AI Q&A within these form sequences, providing context-aware replies that consider the request’s state, the particular fields being worked on, as well as more general organisational procedures and rules.

Understanding the value of human knowledge, the Enterprise Copilot enables requesters to elevate in-line inquiries to certain departments or people. Because of this human-in-the-loop interaction, AI replies may be validated and more assistance can be given as needed. Because of the system’s end-to-end integration capabilities, handoffs between teams and apps may be automated. This notifies stakeholders and lets them act in their preferred settings.

Alejandro Fernandez, Head of Global Procurement at Semrush, praised Tonkean’s approach, stating, “Tonkean has broken the paradigm of having to rip and replace. A few years ago in procurement, we were all talking about changing legacy P2P tools. Tonkean’s AI-powered orchestration is a wizard hand holding our users through all the complexities they used to have to navigate manually. To me, it has been revolutionary—to the point that other companies are now trying to replicate Tonkean.”

Building on Tonkean’s earlier AI and orchestration innovations, such as ProcurementWorks, LegalWorks, and ServiceWorks, is the Enterprise Copilot. But it goes one step further by allowing businesses to adapt to changing business needs, enhancing process adoption and compliance, and lowering the likelihood of human mistake. The Copilot seeks to improve overall efficiency and simplify operations by delivering customised process experiences, facilitating on-the-spot help, and expediting the resolution of internal requests using in-workflow AI and cross-system orchestration.

Tonkean is firmly establishing itself as a leader in the rapidly changing corporate software market as it is ready to introduce its corporate Copilot. Sagi Eliyahu emphasized the philosophy behind the Enterprise Copilot, saying, “Technology should work for humans, not force humans to work for it. AI and orchestration have done much to help enterprises integrate their applications, better manage complex processes, and make concrete progress to this end. But software’s great enterprise promise, which is to elevate performance at scale by freeing employees to focus completely on work for which they’re uniquely suited, remains unfulfilled. The Enterprise Copilot works behind the scenes to give corporations what they need to finally make good on that promise.”