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TaskUs Revolutionizes Customer Experience with AssistAI, Powered by TaskGPT

This innovative assistant, built on the TaskGPT platform, promises to elevate customer service to unprecedented levels of efficiency and personalization.

TaskUs, Inc., a renowned provider of outsourced digital services and cutting-edge customer experience solutions, has announced the launch of AssistAI. This innovative assistant, built on the TaskGPT platform, promises to elevate customer service to unprecedented levels of efficiency and personalization.

Enhancing Customer Service with AssistAI

AssistAI is a knowledge-based assistant custom-trained on client data, training materials, and historical interactions. By harnessing this information, AssistAI delivers accurate and personalized responses to teammate queries, streamlining operations and enhancing overall efficiency.

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“Bridging the Gap Between AI and Human Touch”

In the words of Bryce Maddock, Co-Founder and CEO of TaskUs, “By building and integrating safe, proprietary AI like AssistAI that incorporates the human touch, TaskUs is helping answer this question, enabling customer service teams to deliver better interactions more efficiently.”

Driving the GenAI Revolution

TaskUs is at the forefront of the GenAI revolution, leveraging its extensive experience to deliver tailored customer service solutions. With AssistAI, TaskUs aims to meet the growing demand for innovation in customer experience, providing businesses with tools to achieve their growth and transformational objectives.

Transforming Customer Service Landscape

TaskUs is strategically positioned to capitalize on the surge in GenAI investments. With partnerships with industry giants like AWS and Zendesk, TaskUs is poised to deliver GenAI-powered solutions that exceed customer expectations and drive significant improvements in productivity and client satisfaction.

Empowering Frontline Teams with SuperHuman Outsourcing

TaskUs introduces SuperHuman Outsourcing, combining AI-powered tools with human expertise to maximize performance and efficiency. AssistAI is a key component of this strategy, offering unmatched customer support that combines the speed and accuracy of AI with human empathy.

“In an effort to improve the accuracy and efficiency of TaskUs users across digital customer experience, Trust & Safety and Risk & Response workflows, AssistAI will be offered to all TaskUs clients as an integrated part of the TaskGPT service offering.”

The Promise of AssistAI

AssistAI promises enhanced quality, consistency, and efficiency in customer interactions. By providing standardized responses, reducing misinformation, and minimizing hold times, AssistAI revolutionizes digital customer experience, trust, safety, and risk management workflows.

Integration with TaskGPT Service Offering

TaskUs plans to offer AssistAI to all its clients as an integrated part of the TaskGPT service offering. This move underscores TaskUs’ commitment to enhancing the accuracy and efficiency of its users across various customer experience domains.

About TaskUs

TaskUs is a global leader in outsourced digital services and next-generation customer experience solutions, serving clients across diverse sectors including social media, e-commerce, gaming, and more. With a worldwide headcount of approximately 47,000 people across 28 locations, TaskUs continues to redefine the customer experience landscape.

Anshika Mathews
Anshika Mathews
Anshika is an Associate Research Analyst working for the AIM Leaders Council. She holds a keen interest in technology and related policy-making and its impact on society. She can be reached at anshika.mathews@aimresearch.co
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