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OpenVault Enhances PNM and PMA Capabilities for Broadband Networks with Generative AI

OpenVault, being the only supplier of PNM and PMA solutions, is incorporating a wide variety of AI features to enhance its current machine learning algorithms.

To improve its Proactive Network Maintenance (PNM) and Profile Management Application (PMA) offerings, OpenVault is utilising Generative AI. This project represents a major step forward in the optimisation of wired and wireless networks, with the potential to improve customer service quality while streamlining operations for internet providers.

OpenVault, being the only supplier of PNM and PMA solutions, is incorporating a wide variety of AI features to enhance its current machine learning algorithms. The ultimate goal of this strategic integration is to maximise network convergence while streamlining communications with field staff and customer support representatives and speeding up troubleshooting procedures.

This comes months after their collaboration with companies like Westman Communications Group, Nokia and Long lines. OpenVault’s dedication to data security is essential to this progress. OpenVault is developing its AI models on Open Source AI infrastructure that is especially suited to the requirements of broadband sector clients, as opposed to depending on outside AI platforms. A plethora of recent and historical data, including OpenVault’s extensive database of subscriber behaviour and network health information specifically adapted to DOCSIS, Wi-Fi, 5G, and other operator requirements, will be used to train these models.

The first use of this AI integration is a comprehensive support tool that will be released later this quarter with the goal of empowering technicians.

Brady Volpe, Chief Product Officer for OpenVault, emphasized the transformative potential of AI in the broadband industry while underscoring the paramount importance of data security. “AI will be a force multiplier for broadband technical teams, but the industry needs to take great care in choosing the right solutions,” stated Volpe. “Because the safety of data needs to be paramount, operators need to ensure that their AI implementations are decoupled from corporate tools such as OpenAI.”

Tony Costa, Chief Technology Officer for OpenVault, highlighted the myriad applications of AI in network optimization, stressing the synergy between OpenVault’s expertise, data insights, and the power of Generative AI. “Training, understanding impairments, and optimizing networks in real time are applications that are ripe for AI,” noted Costa. “By combining our expertise, our vast data insights into network performance and consumer behavior, and the power of Generative AI, we can singularly focus on helping our customers make the most of technology convergence.”

During the “Artificial Intelligence: Network Planning, Management and Preventive Maintenance” discussion at ANGACOM in Cologne, Germany, Brady Volpe will go into further detail about the implications of AI in the broadband market. On May 14, the session will be held in Room 2 from 3:45 PM to 4:45 PM CET. From May 14–16, OpenVault will be exhibiting its innovations at Stand 7.A29 at the ANGACOM conference.

Picture of Anshika Mathews
Anshika Mathews
Anshika is an Associate Research Analyst working for the AIM Leaders Council. She holds a keen interest in technology and related policy-making and its impact on society. She can be reached at
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