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Amdocs Expands Strategic Partnership with Microsoft, Driving Generative AI Innovation Across the Telecommunications Industry

Amdocs and Microsoft join forces to revolutionize the telecommunications sector with cutting-edge generative AI technologies

Amdocs and Microsoft join forces to revolutionize the telecommunications sector with cutting-edge generative AI technologies

Amdocs, a global leader in software and services for communications and media companies, announced its plans to bolster its strategic collaboration with tech giant Microsoft, aiming to propel generative AI innovation within the telecommunications industry. This expanded partnership aims to merge Amdocs’ amAIz platform with Microsoft Azure OpenAI Service, providing verticalized GenAI capabilities tailored specifically for communications service providers (CSPs).

Empowering CSPs with GenAI Capabilities

The strategic alliance between Amdocs and Microsoft is poised to revolutionize the telecommunications landscape by introducing state-of-the-art generative AI capabilities. By combining Amdocs’ unparalleled expertise in the communications industry with Microsoft’s trusted AI technology, the collaboration seeks to deliver exceptional generative AI-enhanced customer experiences across various domains including care, commerce, network, and operations.

Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs, emphasized the significance of this partnership, stating, “The enhanced strategic partnership between Microsoft and Amdocs marks a significant advancement in bringing state-of-the-art generative AI capabilities to the forefront of the telecommunications sector.” He further added, “Together, Microsoft and Amdocs contribute decades of cloud, AI, and telecom expertise to ensure we deliver exceptional generative AI-enhanced customer experiences that span care, commerce, network, and operations.”

Establishing a Dedicated Lab and Center of Excellence

To drive continuous innovation in generative AI within the telecom industry, Amdocs and Microsoft are set to establish a dedicated lab and center of excellence. This initiative aims to further productize GenAI applications, accelerating the adoption of GenAI technologies among CSPs globally. Already engaging with leading CSPs worldwide, the partnership is poised to implement a joint go-to-market strategy to maximize the impact of GenAI innovations.

Bringing Innovative Use Cases to Market

Silvia Candiani, Vice President of Telecommunications and Media at Microsoft, expressed enthusiasm about the collaboration, highlighting its potential to drive business transformation for CSPs worldwide. “By using Amdocs’ telco solutions and deep industry expertise, along with the trusted, enterprise-class Microsoft Azure OpenAI Service, we can help drive business transformation for CSPs worldwide while also bringing innovative use cases to market for both consumer and enterprise customers,” she stated.

Showcasing GenAI Use Cases at Mobile World Congress Barcelona

Amdocs and Microsoft will be showcasing their GenAI use cases and copilots at the upcoming Mobile World Congress Barcelona, scheduled from February 26 to 29, 2024. This event will offer a platform to demonstrate the transformative potential of generative AI technologies in revolutionizing the telecommunications landscape.

About Amdocs

Amdocs is dedicated to empowering those shaping the future with cutting-edge software products and services. With a market-leading portfolio, Amdocs enables its customers to provide next-generation communication and media experiences, catering to both individual end-users and enterprise customers. With approximately 29,000 employees worldwide, Amdocs is committed to accelerating service providers’ migration to the cloud, facilitating differentiation in the 5G era, and digitalizing and automating operations.

Picture of Anshika Mathews
Anshika Mathews
Anshika is an Associate Research Analyst working for the AIM Leaders Council. She holds a keen interest in technology and related policy-making and its impact on society. She can be reached at
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