AI Customer Experience Startups In USA

AI continues to improve the customer experience by making help faster, smarter, and more personalised. Long wait times and generic responses are no longer acceptable; today’s customers need fast, individualised interactions, and AI-driven firms are responding to the challenge.

From AI chatbots that can handle complex questions to platforms that analyze conversations for key insights, these companies are helping businesses stay ahead by making customer interactions smoother and more efficient. As Airbnb CEO Brian Chesky puts it, “Technology is not just a tool; it’s the foundation of modern customer experience.” The idea is to establish better ties and keep customers satisfied.

Here are some of the best AI startups in the United States that are rethinking how businesses interact with their customers, making every connection more frictionless and meaningful.

Intercom

Founders: David Barrett, Des Traynor, Eoghan McCabe, Ciaran Lee
What They Do: Intercom enhances customer experience by leveraging AI to deliver faster, smarter, and more personalized support. Its AI-powered chatbot, Fin, understands complex queries, provides context-aware responses, and proactively suggests relevant answers, ensuring customers get the help they need instantly. With automated workflows, conversation summarization, and predictive insights, Intercom streamlines support operations, freeing up human agents to focus on more complex issues. By combining an AI chatbot, help desk, and proactive support in a single platform, Intercom helps businesses reduce costs, improve efficiency, and maintain high customer satisfaction.

Gong.io

Founders: Amit Bendov, Eilon Reshef
What They Do: Gong transforms customer experience by capturing and analyzing interactions across calls, emails, and meetings to provide actionable insights that drive engagement and retention. Its AI-powered platform helps customer success teams understand pain points, predict churn risks, and personalize outreach based on real data. By offering a clear view of customer conversations, surfacing key insights, and enabling proactive decision-making, Gong ensures that every customer interaction is strategic and impactful, ultimately improving satisfaction and long-term relationships.

Kustomer

Founders: Brad Birnbaum, Jeremy Suriel
What They Do: Kustomer provides an AI-driven CRM platform that centralizes customer data and interactions, enabling businesses to deliver faster, more personalized support. Its AI-powered automation streamlines workflows, proactively identifies issues, and helps agents provide timely, relevant assistance. With features like omnichannel visibility, automated task management, and customer journey insights, Kustomer equips teams with the tools needed to resolve issues efficiently, reduce manual effort, and create seamless interactions at scale—all while eliminating the need for third-party integrations to keep costs low.

Decagon

Founders: Jesse Zhang and Ashwin Sreenivas
What They Do: The company offers AI agents that help businesses automate and enhance their customer support operations, resulting in significant improvements in efficiency and customer satisfaction. Decagon’s technology enables companies to achieve an impressive 80% resolution rate and support over 10,000 businesses1. By implementing Decagon’s AI solutions, companies have reported remarkable outcomes such as increased deflection rates, reduced resolution times, and enhanced team productivity. For instance, ClassPass scaled their customer chat to 24/7 availability and increased their deflection rate by 10x, while Podium boosted team productivity by 3×1. Decagon’s AI agents are capable of handling complex cases, automating tickets, and integrating deeply with internal systems, allowing businesses to provide superior customer experiences while freeing up their human teams to focus on more critical tasks.

IGT Solutions

Founders: Kathryn Ann Stein
What They Do: IGT Solutions delivers next-generation customer experience (CX) services by integrating digital technologies, analytics, and intelligent automation to create seamless and personalized interactions. Their AI-driven approach enhances customer loyalty and brand perception by offering omnichannel CRM, intelligent case routing, and customer analytics. With proprietary frameworks like dWIZARD and D3, IGT streamlines customer journeys, ensuring effortless engagement across all touchpoints. Their conversational AI solution, iConverse, leverages NLP and cognitive services from Microsoft, IBM, and Google to enable 24/7 automated support via chat and voice bots. By unifying customer data through CDP, IGT empowers businesses with deep insights, driving proactive and personalized customer engagement at scale.

HiOperator

Founder: Liz Tsai
What They Do: HiOperator combines AI-driven automation with US-based, highly empathetic customer service agents to deliver fast, personalized support across all digital channels. Their scalable, flexible solution integrates seamlessly with existing CRMs, 3PLs, and order management systems, ensuring businesses can handle customer inquiries efficiently, even during peak demand. With tools like HiLite, HiAuto, and Elite Agent, HiOperator personalizes workflows while maintaining accuracy and security. As an extension of a company’s customer service team, HiOperator leverages AI-powered automation to streamline operations while providing the human touch needed for a truly exceptional customer experience.

Assembly

Founder: Pranav Mallampalli and Deepali Jain
What They Do: Assembly focuses on creating a seamless, data-driven customer experience by actively listening to customer feedback and using those insights to shape product development and interactions. Through automated workflows, omnichannel engagement, and proactive support, Assembly helps businesses build lasting customer relationships beyond simple transactions. Their platform enables teams to customize workflows that trigger check-ins based on product usage data and CRM insights, ensuring timely and personalized communication at scale. By integrating feedback loops, predictive engagement, and tailored interactions, Assembly transforms customer support into a strategic advantage, fostering loyalty and long-term satisfaction.

Power to the Brand

Founders: Daniel Chua and Rasmus Chow
What They Do: Power to the Brand empowers companies with AI-driven Voice of Customer (VoC) insights by analyzing 100% of support tickets, fine-tuned to each business’s unique standards. Their AI grades customer conversations based on customized internal benchmarks, enabling Customer Experience and Support leaders to uncover deep insights for quality assurance and rapid product and service improvements. Beyond analytics, Power to the Brand helps businesses expand their reach by facilitating sales through local marketplaces and retailers, eliminating the complexities of foreign distribution. With highly tailored scorecards and seamless localization, brands can scale globally without needing on-the-ground operations.

Netomi

Founder: Puneet Mehta
What They Do: Netomi is the leading artificial intelligence platform for customer experience. We help companies build a workforce multiplier by seamlessly integrating AI into the workforce, automating high-quality resolutions to repeatable issues, and empowering knowledge workers / agents to more effectively manage complex customer needs. We are applying the deep tech once reserved for high-powered algorithmic trading to build out some key aspects of modern interaction computing and commerce.