IGT Solutions Shores Up its Tech and BPO Prowess with OSSR Acquisition

IGT Solutions puts “Customer first always” at the top of its list as it aims to become the world’s best Next-gen CX company. The company focuses on giving new ideas to big businesses around the world by using cutting-edge digital tech. They offer services like Business Process Management (BPM), tech setups, and digital products. These all work together to make complex customer interactions smoother and create experiences without any hiccups. 

Blending computer smarts with people skills, it handles customer experiences from start to finish in travel and fast-growing tech fields. Even though the world wasn’t as connected when the company started over 20 years ago, it still did well. IGT Solutions builds a robust network to push digital change and tech answers through team-ups and partnerships delivering big wins for clients. IGT has put together Smart Agents, Smart Automation, and Smart Analytics to boost customer satisfaction and keep up with the world’s quick shift to digital. The company has made good use of AI in its system. Smart Agents mix human understanding with AI-powered efficiency to make customer talks better

Smart Agents combine human empathy with AI-driven efficiency to enhance customer interactions. By focusing on emotionally intelligent hiring and training, along with AI-powered tools like CRM and intelligent routing, they ensure seamless, personalized, and efficient service. 

This approach balances technology and the human touch, leading to better customer experiences and brand loyalty.

Now the company has ventured into a brand new path with a Romania-based BPO & Tech Services provider.

It has signed signed definitive agreements to acquire Outsourcing Support Services S.R.L (OSSR). The acquisition, subject to regulatory approvals and closing conditions, is aimed at expanding IGT Solutions’ presence in Europe and enhancing its expertise in business process outsourcing (BPO) and technology-driven services.

Katie Stein, the present CEO of IGT was seen signing the agreement, as she mentioned, “This acquisition marks a significant milestone in expanding our expertise in core BPO and technology services.”

IGT Solutions has acquired OSSR, along with two of its affiliates, to enhance its capabilities in customer experience management and digital transformation. OSSR, a subsidiary of publicly listed Romanian company Connections Consult, has a strong track record of delivering high-value services to global industry leaders in the FMCG, Industrial, and Logistics sectors.

The agreement represents a strategic move by Connections Consult toward providing high-value solutions in the fields of cybersecurity and artificial intelligence.

“We view IGT Solutions as a partner with the right capabilities to further develop the Support Services business and enhance the value it delivers to clients,” said Bogdan Florea, Founder & Co-CEO of Connections Consult. “This transaction allows us to focus on key technology areas while ensuring a smooth transition for OSSR’s clients and employees.

Recently IGT Solutions collaborated with the world’s leading modern document database provider, MongoDB, that will help IGT utilize advanced tools to accelerate AI and data-driven solutions, ensuring faster deployment and a competitive edge for clients.

The company’s clientele includes hotels, airlines, travel management companies, and online travel agencies.