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Mastercard Revolutionizes Consumer Protection with Generative AI Technology

As Mastercard prepares to deploy this cutting-edge technology later this year, the implications for the payments industry and beyond are profound.

Mastercard integrates generative AI into its Decision Intelligence platform to combat financial fraud and enhance consumer safety.

Introduction of Generative AI in Decision Intelligence

Mastercard has announced a groundbreaking enhancement to its Decision Intelligence (DI) platform, incorporating generative AI to bolster consumer protection within the payments network. This move marks a significant advancement in the fight against financial fraud, leveraging cutting-edge technology to stay ahead of increasingly sophisticated fraudsters.

Transformative Potential of Generative AI

Ajay Bhalla, president of Cyber and Intelligence at Mastercard, highlights the transformative potential of generative AI in enhancing the speed and accuracy of anti-fraud solutions. By supercharging algorithms with generative AI capabilities, Mastercard aims to anticipate and deflect fraudulent activities, safeguarding both banks and their customers.

Enhanced Fraud Detection Capabilities

The enhanced DI platform, known as Decision Intelligence Pro, is set to revolutionize the fraud detection process. By analyzing an extensive network of data points in real time, DI Pro can assess the risk level of transactions within milliseconds. Initial models suggest a significant improvement in fraud detection rates, with an average increase of 20% and up to 300% in certain scenarios.

Mitigating False Positives

One of the critical challenges in digital transaction security is the occurrence of false positives—legitimate transactions erroneously flagged as fraudulent. Mastercard’s enhanced DI system aims to mitigate this issue by significantly reducing false positives through precise real-time scanning of potential points of sale.

Benefits for Small Businesses

The introduction of DI Pro holds particular relevance for small business owners, offering improved transaction safety for merchants and consumers alike. With enhanced accuracy and efficiency, small businesses can expect a more secure payment environment, safeguarding revenues and bolstering consumer confidence in digital transactions.

Implications for the Payments Industry

Mastercard’s initiative represents a significant stride in building a safer, more reliable future for consumers and businesses in the digital payments landscape. As digital transactions become ubiquitous, ensuring their security remains paramount, positioning Mastercard at the forefront of payment security innovation.


As Mastercard prepares to deploy this cutting-edge technology later this year, the implications for the payments industry and beyond are profound. With generative AI integrated into the DI platform, Mastercard reaffirms its commitment to combating financial fraud and enhancing consumer protection, signaling a safer and more reliable future for digital transactions.

Anshika Mathews

Anshika Mathews

Anshika is an Associate Research Analyst working for the AIM Leaders Council. She holds a keen interest in technology and related policy-making and its impact on society. She can be reached at

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