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Pager Health Teams Up with Google Cloud to Introduce Cutting-Edge Generative AI Applications for Healthcare

These applications aim to enhance payer productivity and elevate member experiences, aligning with Pager's commitment to revolutionize healthcare through innovation.

Pager Health, a prominent virtual-first engagement and navigation platform serving millions across the United States and Latin America, has unveiled a groundbreaking suite of new applications leveraging Google Cloud’s advanced generative AI capabilities. These applications aim to enhance payer productivity and elevate member experiences, aligning with Pager’s commitment to revolutionize healthcare through innovation.

Addressing Healthcare Challenges with Advanced AI Solutions

Pager’s newly developed GenAI applications are meticulously crafted to tackle the challenges of modern healthcare, striving to achieve the quadruple aim of care. These applications aim to alleviate administrative burdens on care teams while providing members with personalized, conversational experiences to navigate their healthcare journeys effectively.

Key Features of GenAI Applications

  • Chat Summation: A time-saving tool that summarizes member interactions, reducing documentation redundancies and saving valuable time for care teams.
  • FAQ Bot: Utilizing Google’s Dialogflow™, this bot expedites administrative processes and provides immediate responses to common health and benefits queries, empowering members with essential information.
  • Sentiment Analysis: Powered by Google Vertex AI™, this tool analyzes member sentiment during chat-based encounters, allowing care teams to better understand emotions and tailor responses accordingly.

Enhancing Human-Centered Healthcare

Rita Sharma, Chief Product Officer at Pager, emphasizes the human-centric approach to AI implementation in healthcare. She states, “Our goal is not to replace the human touch in healthcare but to make healthcare more human.”

Empowering Healthcare Organizations with Google Cloud

Since partnering with Google Cloud, Pager has leveraged its secure, scalable infrastructure to develop and deploy innovative AI solutions. Amy Waldron, Global Director of Healthcare and Life Sciences Industry Strategy at Google Cloud, acknowledges Pager’s contribution, stating, “Generative AI is fundamentally changing how many healthcare organizations operate…Pager is helping its healthcare enterprise customers streamline workflows, generate meaningful insights, and directly improve member and patient care.”

The Future of Healthcare Innovation

Pager’s GenAI applications are expected to be commercially available later this year, marking a significant milestone in the company’s commitment to leveraging AI for the betterment of healthcare. With a focus on combining technology and human-centered services, Pager aims to guide healthcare consumers to the most appropriate care settings and services.

About Pager Health

Pager Health is a leading virtual-care, tech-enabled services platform that engages, guides, and connects people to access the right care at the right time. Through innovative solutions like triage, telemedicine, and virtual primary care, Pager Health aims to deliver a seamless and connected care experience for millions of individuals across the United States and Latin America.

Picture of Anshika Mathews
Anshika Mathews
Anshika is an Associate Research Analyst working for the AIM Leaders Council. She holds a keen interest in technology and related policy-making and its impact on society. She can be reached at anshika.mathews@aimresearch.co
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