AIM Research & USEReady
An Exclusive Roundtable
Join the roundtable for Exclusive Insights from Top CDOs & Analytics Leaders
Join our upcoming roundtables on "Revolutionizing Product Search & Recommendation with AI" and "AI-Powered Customer Service Solutions Enhancing the Concierge Experience" to explore the transformative impact of AI.
Roundtables
Quantifying the RoI of RAG Agents in Call Centre
As enterprises embrace Gen AI-powered RAG (Retrieval-Augmented Generation) agents to streamline customer service operations, measuring ROI remains a critical challenge. While these AI agents dramatically reduce human workload, they do not replace human expertise. Instead, they act as force multipliers—enhancing decision-making, improving accuracy, and accelerating response times.
This roundtable will bring together AI and customer service leaders to examine the financial and operational impact of RAG agents in call centers. The discussion will cover how to quantify AI-driven productivity gains, optimize workforce collaboration between AI and human agents, and justify AI investments to stakeholders.
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The cost-benefit equation of AI-augmented decision intelligence
Strategies for measuring efficiency, accuracy, and customer satisfaction gains
The future of AI-human collaboration in call center operations
Putting Context to Your Enterprise Search: The Power of AI-Driven Semantic Search
Enterprise search tools are at the core of how businesses retrieve information, yet traditional keyword-based search engines often fail to deliver relevant results. This leads to inefficiencies,lost productivity, and frustrated users—whether employees searching for internal documents or customers navigating vast product catalogs.
By integrating AI-driven Semantic Search, organizations can move beyond simple keyword matching to understanding context, user intent, and relationships between data points.
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The cost-benefit equation of AI-augmented decision intelligence
Strategies for measuring efficiency, accuracy, and customer satisfaction gains
The future of AI-human collaboration in call center operations
Upcoming Editions
CDO Vision SFO 2025
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CDO Vision Dallas 2025
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CDO Vision Boston 2025
Join 'CDO Vision Boston' for Exclusive Insights from Top CDOs & Analytics Leaders
