Arpita Bhowmick is a CX/AI Competency & Healthcare & Lifesciences Offering Lead at Cognizant. With over 20 years of experience in technology and digital transformation, and now at the forefront of Cognizant’s AI-driven customer experiences, she has played a pivotal role as the CX/AI Competency Lead, steering a portfolio exceeding $50 million. Her expertise in conversational and generative AI, combined with robust CRM strategies, has significantly enhanced their Healthcare and Life Sciences offerings. By leading through example, they have established themselves as a powerhouse in digital customer experiences, with her spearheading the partnership for AWS Connect and Google CCAI. Recognized in the industry as a Bold visionary, challenging status quo with automation & AI, she has been a featured speaker at various global forums, events like AWS Re:Invent, Dreamforce, Voice & AI, Digi Pharma & many others.