In a move that underscores the escalating importance of data and analytics in the financial services sector, Truist Bank has welcomed Thomas Mazzaferro as its new Chief Data & Analytics Officer. Mazzaferro, who most recently served as the Chief Digital, Data & Innovation Officer at Western Union, brings an impressive résumé to Truist, packed with achievements in digital transformation, fintech, and change management.
A Proven Track Record
At Western Union, Mazzaferro was pivotal in modernizing next-gen technology and data products for a customer base spanning 200 countries. His accomplishments include launching digital banks in multiple European countries and employing machine learning models that drove an incremental $140 million in annual revenue. He was also instrumental in consolidating 35 data warehouses into Snowflake, generating 50% in operational cost efficiencies.
Recognized as one of the top 100 most influential people in data by Data IQ and a global data leader, his initiatives extend beyond impressive tech achievements. His enterprise-wide data policy and the strategic AI/ML model development have been pathbreaking in setting new industry standards.
Before Western Union, Mazzaferro was the US Chief Data Officer at HSBC, where he won the 2020 Fintech of the Year Award for Best Use of AI/ML in Banking. He managed the data framework across a multitude of domains, from retail banking to compliance, and helped develop a strategic three-year roadmap to modernize HSBC’s data ecosystem.
What’s Next at Truist?
Mazzaferro is expected to bring his multifaceted experience in fintech and data strategy to Truist. Given his expertise in leveraging cloud platforms and implementing real-time decision engines, he is well-positioned to spearhead Truist’s efforts in these domains. His penchant for innovation, underscored by successful fintech partnerships and machine learning initiatives, is a strategic fit for Truist’s ongoing transformation.
As financial institutions like Truist Bank look to advance their digital and data capabilities, leaders with proven expertise in these areas become invaluable assets. Thomas Mazzaferro, with his wealth of experience and accolades, is one such leader who is bound to make an impact in his new role.
For Truist and the broader fintech industry, his appointment is not just newsworthy; it’s a sign of the directions in which the winds of change are blowing.